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May 16 |
DataCenter Packet Loss Issues
Posted by Nick K. on 16 May 2012 11:47 AM
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***Update*** 12:10 PM CST A Fiber was cut a few miles from one of our datacenters, and this caused the brief outages that some of our customers saw. The data center is on redundant lines, but it took about 30 minutes to get completely switched over. Everything should be fine now. Powersurge Support Staff
***Update*** 11:45 PM CST If you are seeing downtimes on your site or emails right now, it is because one of our data centers is having some troubles with Packet Loss and its causing long ping times and troubles with anyone reaching their servers/sites. They are aware of the situation and assure us that they will resolve this problem in short order. If you have any other questions, feel free to respond to this notice or email us at support@powersurge.net We will update everyone when the servers come back online.
Powersurge Support Staff support@powersurge.net Read more » | |
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Aug 5 |
Server Outage - Aug 5th 2011
Posted by Nate L. on 05 August 2011 03:41 PM
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We are experiencing an issue with our network that is causing several servers to be unreachable. We are working diligently with our upstream providers to rectify this as quickly as possible. We ask that during this time, if you are having issues, that you place a support ticket at https://powersurge.net/support. This way we can track your issue and send you updates. Please refrain from phone calls and live chats as it takes away technicians from working on the problem.  Thank you PowerSurge Support Team Read more » | |
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Dec 28 |
Latency Issues
Posted by Ryan on 28 December 2010 12:15 PM
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As I am sure some of you have noticed, we are having network latency issues at one of our data centers.  We were under the impression that the issue had been resolved by our upstream provider but we are again noticing this latency.  I have notified the upstream provider and they are looking into it again.  We would expect that the network will be up and down until this is completely resolved.  This is affected the following servers: hardin.surgeservers.net jefferson.surgeservers.net brazoria.surgeservers.net chambers.surgeservers.net galveston.surgeservers.net harris.surgeservers.net liberty.surgeservers.net orange.surgeservers.net walker.surgeservers.net If you are on these servers and you are having problems please rest assured knowing we are doing everything in our power to stabilize them.  We will keep these news article updated as information comes in. Thank you PowerSurge Support Team
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Nov 29 |
DNS Issues - Updated
Posted by Ryan on 29 November 2010 09:12 AM
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*****UPDATE TWO***** The primary DNS server is back online. We had to assign a new IP address to the primary DNS server which will take some time to propagate. This will not cause any downtime for sites that are currently working, however, if you have a site that is not working this is good news. Your sites should be back online very soon. If you have tickets open we will continue to respond to them as quickly as we can. If your site is not functioning properly, please contact us at support@powersurge.net and we will investigate immediately. *****UPDATE TWO***** *****UPDATE***** We are starting to see that the majority of sites that were having issues are coming back online now. If you are still noticing issue with your site or email timing out please try restarting your router and/or modem.  We are standing by. *****UPDATE***** Thank You PowerSurge Support Team
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Oct 20 |
Network Connectivity
Posted by Ryan on 20 October 2010 08:39 AM
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*****UPDATE***** "On 10-20-2010 at approximately 08:200 CST, LT Network
Engineering was made aware of a high-traffic condition in the Cedar Falls data
center. LT Network Engineering engaged our upstream providers to mitigate the
attack and to determine those responsible. As of 08:40 CST, the attack has been
mitigated and traffic levels have returned to normal. As with all situations of
this nature, LT Network Engineering will maintain a heightened level of
awareness with respect to this situation and will resume an aggressive
resolution posture should that become necessary." This is the update we received from our Data Center. Â It appears, at this time, the network issue has been resolved. Thank you for your patience. Â *****UPDATE***** Thank you PowerSurge Support Team Read more » | |