Powersurge Web Solutions

DataCenter Packet Loss Issues

Nick K. — Wed, 16 May 2012 11:47:00 -0500

***Update*** 12:10 PM CST

A Fiber was cut a few miles from one of our datacenters, and this caused the brief outages that some of our customers saw. The data center is on redundant lines, but it took about 30 minutes to get completely switched over. Everything should be fine now.

Powersurge Support Staff

***Update*** 11:45 PM CST

If you are seeing downtimes on your site or emails right now, it is because one of our data centers is having some troubles with Packet Loss and its causing long ping times and troubles with anyone reaching their servers/sites.

They are aware of the situation and assure us that they will resolve this problem in short order. If you have any other questions, feel free to respond to this notice or email us at support@powersurge.net

We will update everyone when the servers come back online.

Powersurge Support Staff

support@powersurge.net

Server Outage - Aug 5th 2011

Nate L. — Fri, 05 Aug 2011 15:41:01 -0500

We are experiencing an issue with our network that is causing several servers to be unreachable.Â We are working diligently with our upstream providers to rectify this as quickly as possible.Â We ask that during this time, if you are having issues, that you place a support ticket at https://powersurge.net/support.Â This way we can track your issue and send you updates.Â Please refrain from phone calls and live chats as it takes away technicians from working on the problem.Â Â

Thank you
PowerSurge Support Team

Latency Issues

Ryan — Tue, 28 Dec 2010 12:15:10 -0600

As I am sure some of you have noticed, we are having network latency issues at one of our data centers. Â We were under the impression that the issue had been resolved by our upstream provider but we are again noticing this latency. Â I have notified the upstream provider and they are looking into it again. Â We would expect that the network will be up and down until this is completely resolved. Â This is affected the following servers:

hardin.surgeservers.net

jefferson.surgeservers.net

brazoria.surgeservers.net

chambers.surgeservers.net

galveston.surgeservers.net

harris.surgeservers.net

liberty.surgeservers.net

orange.surgeservers.net

walker.surgeservers.net

If you are on these servers and you are having problems please rest assured knowing we are doing everything in our power to stabilize them. Â We will keep these news article updated as information comes in.

Thank youÂ

PowerSurge Support Team

DNS Issues - Updated

Ryan — Mon, 29 Nov 2010 09:12:42 -0600

*****UPDATE TWO*****
The primary DNS server is back online.Â We had to assign a new IP address to the primary DNS server which will take some time to propagate. This will not cause any downtime for sites that are currently working, however, if you have a site that is not working this is good news.Â Your sites should be back online very soon. If you have tickets open we will continue to respond to them as quickly as we can. If your site is not functioning properly, please contact us at support@powersurge.net and we will investigate immediately.Â
*****UPDATE TWO*****

*****UPDATE*****

We are starting to see that the majority of sites that were having issues are coming back online now. If you are still noticing issue with your site or email timing out please try restarting your router and/or modem. Â We are standing by.

*****UPDATE*****

It appears that we are having issues with our primary DNS server this morning, ns1.surgeservers.net. Â We have confirmed that the secondary DNS server is picking up the zones and 95-99% of all sites are working fine. Â There are a few that we are having propagation issues with and we are working on them as quickly as possible. Â If you notice that you are having problems please contact us as soon as possible at support@powersurge.net. We will update this new section as soon as we get updates.Â

Thank You

PowerSurge Support Team

Network Connectivity

Ryan — Wed, 20 Oct 2010 08:39:41 -0500

*****UPDATE*****

"On 10-20-2010 at approximately 08:200 CST, LT Network Engineering was made aware of a high-traffic condition in the Cedar Falls data center. LT Network Engineering engaged our upstream providers to mitigate the attack and to determine those responsible. As of 08:40 CST, the attack has been mitigated and traffic levels have returned to normal. As with all situations of this nature, LT Network Engineering will maintain a heightened level of awareness with respect to this situation and will resume an aggressive resolution posture should that become necessary."

This is the update we received from our Data Center. Â It appears, at this time, the network issue has been resolved. Thank you for your patience. Â
*****UPDATE*****

We are again having network issues at the Cedar Falls location. Â We have contacted our upstream provider and again the issue is not with our immediate network but it is affecting the entire Data Center. Â They are working diligently on the issue and should have it resolved very soon. Â As we receive updates we will update this news article.Â

Thank you

PowerSurge Support Team

Server Outage

Ryan — Mon, 30 Aug 2010 10:20:01 -0500

Phone Issues

Ryan — Fri, 25 Jun 2010 09:10:21 -0500

*****UPDATE*****
At this moment the phones are working again.Â Thank you for your patience.
*****UPDATE*****

It has come to our attention that our phones are not working this morning.Â We have contacted our provider and they are aware of the issue and are working on it.Â As soon as it is resolved we will update this news article.

Thank you
PowerSurge Support Team

Intermittent Outages

Ryan — Mon, 22 Mar 2010 08:37:19 -0500

We have received notice from our Data Center that there is a Network Issue affecting two of our main Data Centers. Here are the details straight from our Data Center:

"We are currently experiencing intermittent outages in our Chicago network due to an issue with an upstream provider that may manifest itself in other datacenters based on the route taken through our network. Please stand by and we will let you know as soon as we have news or as soon as the issue has been corrected."

Unfortunately during this time our support site, web sites, and phones will most likely not be working.Â We will update everyone as soon as this issue is resolved.

Thank you
PowerSurge Support Team

An Update to Yesterday's Issues

Ryan — Fri, 12 Mar 2010 13:05:02 -0600

This is an update to all shared Windows hosting customers on the Madison.SurgeServers.Net HELM cluster that were affected by yesterdays outage.Â If you did not have an outage of your website or you did but you are not on a shared Windows hosting plan, than this does not pertain to your site.Â

As I am sure most of you are aware that we had a lengthy outage yesterday and that when we were finally able to restore services a lot of data was out of date.Â If you were not already aware, we do have current backups that we can restore if needed, just place a support ticket and we will make it happen.Â Once we were able to get everything back online we started to figure out what had happened and while we are still working with Microsoft to determine the exact root of the issue, our preliminary investigation concluded that it was a security issue in HELM that caused our Windows installs to not boot properly.Â Because of this, and the fact that HELM has reached end of life, we have decided to avoid any future issue by upgrading our servers and changing to a new control panel.

We will be installing new servers that run Windows Server 2008 R2 that are controlled by Dot Net Panel.Â Dot Net Panel is very similar to HELM but it has a smaller footprint on the server and is supported by newer technology, which HELM is not. Making the switch to Dot Net Panel will allow us to be able to utilize the new features in IIS7 as well as upgrade the versions of MS SQL and Coldfusion on our servers.Â

We will be sending out more information, with specific dates of when the transition will take, place very soon so please continue to monitor our news section for updates.

Thank You
PowerSurge Support Team

Unscheduled Maintenance

Ryan — Thu, 11 Mar 2010 08:08:56 -0600

We are experiencing some downtime due to unscheduled maintenance on several servers because of a potential security issue we discovered early this morning.Â This outage is affecting several customer but we have every technician working on these issues to bring servers back online as quickly as possible.Â During this outage we ask you not to initiate live chats but rater submit support tickets to https://powersurge.net/support and we will keep you update in your ticket.Â We will also update this news section as information comes in.Â

Thank you
PowerSurge Support Team Â

Unscheduled Maintenance

Ryan — Thu, 11 Mar 2010 07:35:24 -0600

We are experiencing some downtime due to unscheduled maintenance on several servers because of a potential security issue we discovered early this morning.Â This outage is affecting several customer but we have every technician working on these issues to bring servers back online as quickly as possible.Â During this outage we ask you not to initiate live chats but rather submit support tickets to https://powersurge.net/support and we will keep you update in your ticket.Â We will also update this news section as information comes in.Â

Thank you
PowerSurge Support Team Â

FrontPage Extensions no longer supported

- NA - — Fri, 19 Feb 2010 11:43:16 -0600

As of today we are no longer supporting FrontPage Extensions
and we will not be able to resolve any issues for anyone openly using this
software. If you have issues with your FrontPage Extensions we will attempt to
reinstall them, however, if reinstalling them does not work, we will not be able to further investigate the issue.Â
FrontPage Extensions have been at end of life since 2006 so we recommend you
switch to FTP. FrontPage, Microsoft Expressions, and Dreamweaver all have internal
FTP programs and Filezilla is a free FTP program we highly recommend.Â For
further assistance on switching your upload method please click on the link
below.

http://office.microsoft.com/en-us/frontpage/HA010785401033.aspx

Free FileZilla download:

http://filezilla-project.org/

Servers Not Reachable

Nate L. — Wed, 24 Jun 2009 04:14:48 -0500

We are having network problems with our datacenter in Iowa . The datacenter technicians have identified the problem and are working to fix it.
We will be posting updates to this space, as soon as we receive more information from the datacenter.

Issue with toll free number

Ryan — Mon, 05 Jan 2009 09:21:11 -0600

*****UPDATE*****
We have resolved the issues with the Toll Free line.Â You can use 1-800-867-5055 without issue now.
*****UPDATE*****

It has just come to our attention the our toll free number is not working correctly.Â We are contacting the phone company immediately to have this resolved, but in the mean time we as that you do not use 1-800-867-5055 as it is redirecting to a company that Powersurge Web Solutions has no affiliation with.Â If you need support you can still receive it by three different means of communication.Â You can:

A) Call 312-492-4053.Â This number is not toll free unfortunately but will connect you with our support team.
B) Utilize the live chat on our website.Â This is always free and available 24/7.
C) Submit a support ticket to our ticket board.Â It is available at http://powersurge.net/support.php.

We apologize for any inconvenience caused by this nuisance.Â We will update the news board once the issue has been resolved.Â

Thank you
PowerSurge Web Solutions

Issues with MSN email

Ryan — Thu, 30 Oct 2008 16:44:21 -0500

To All Powersurge Customers:

It has come to our attention that MSN has implimented a new spam policy that is causing a lot of our servers to get blacklisted.Â According to MSN, the majority of the problems are due to user forwarding emails that were sent to their accounts on our servers to a MSN or Hotmail account.Â If you are forwarding emails to MSN or Hotmail you need to enable SpamAssassin or create filters to eliminate spam being sent to MSN via our servers.Â It would be a good idea to do this if you forward to any other outside email address as well.

If you have questions about how to comply with this request, please forward them to support@powersurge.net.

Thank you
PowerSurge Support Team